Travel FAQs
Get Informed
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Traveling is an exciting opportunity to explore new cultures, cuisines, and landscapes. However, it often raises numerous questions, especially for those who are new to international or domestic travel. Find some of the frequently asked travel questions(FAQs) that you as a traveler might have, along with useful information to ensure a smooth journey.
DO YOU NEED TRAVEL INSURANCE?
Travel insurance is compulsory only on international trips. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are travelling within our home country or region please confirm before travel that you are entitled to access the public/private medical system easily should an accident occur. We strongly recommend all travelers have a policy that also covers COVID-19, personal liability, cancellation, curtailment and loss of luggage or personal effects.
IS TRAVELLING WITH US SAFE?
We do take note of incidences that may occur during trips around safety and we advise travellors to take strong precaucionary measures to guard themselves against such incidences and more especially in safeguarding their valuable possessions such as wallets, bags, cellphones etc and always be on the alert for anything that could happen.However we cannot guarantee that such incidences will not occur and sometimes it happens that certain challenges are experienced by the traveller/s which are beyond our control.
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We strongly advice our customers to report all incidences and we as 'Kasi Drive & Tours ' will try to resolve them if it is possible and the traveller must download the 'Secura Traveller App for safety concerns.
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We are always available for any emergencies as well.Kindly contact us immediately.
WHAT IF I AM NOT SATISFIED WITH KASI DRIVE & TOURS?
Please send us an email. We take customer satisfaction seriously and we will be glad to hear from you.
We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
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To help us route your complaint to the appropriate department who can address your concerns, we'd be grateful if you can provide us with additional details regarding your experience by filling out the attached form.
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We are truly sorry for the inconvenience and hope to offer you better services in the future.
For any questions or further assistance, please reply to this message or call us
CAN I MAKE ANY CHANGES TO THE ITINERARY OF MY GROUP TRIP, EITHER BEFORE OR DURING THE TRIP?
Please make sure that you are happy with your group trip itinerary before booking because we may be unable to change them for individual travelers.
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Please contact us immediately and within a reasonable time, preferably a week prior departure.
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However, if you and a group of friends, colleagues or even your school would like your own personally designed itinerary, get in contact with us so that we can tailor an itinerary just for you.
ARE YOUR TRIPS GUARANTEED TO DEPART?
Yes. Majority of all our trips and adventures are guaranteed to depart. That means that once you book your trip it’s confirmed to run, regardless of how many other travelers have booked EXCEPT for group trips which are confirmed by the number of travelers booked. You can easily tell which departures are guaranteed by looking for 'CONFIRMED' next to your chosen travel date.
WHAT IF I ARRIVE LATE AT PICK UP POINT FOR DEPARTURE AND/OR MISS THE TRIP?
If you know in advance that you will be arriving late, please let our sales staff know immediately. We will notify the trip or group leader, who will leave instructions for you at either the pick up point or our business office reception or to where to meet your group
If you plan to arrive a day or two into the itinerary (and our group has moved to a different destination), it will be your responsibility to ‘catch up’ with the group. If this happens, we will provide you with the most up-to-date information as to where your group will be and at approximately what time.
If you are late due to unforeseen circumstances or delays, please call the emergency contact number located in the Trip Information. Please note that we do not reimburse you for any portion of the trip unused, but this can often be claimed on your travel insurance.
SHOULD YOU BE WORRIED ABOUT YOUR PRIVACY OF INFORMATION AS A CUSTOMER?
Not at all. All information submitted or received on this website is treated with strict confidentiality and in terms of our partnership agreement and Booking. com's Privacy policy. click here to find out.
CAN YOU CANCEL A TRIP OR DO WE HAVE A CANCELLATION POLICY?
Yes Kasi Drive and Tours does have a cancellation policy on GROUP TRAVELS. Contact us to confirm this or see our FAQS page at the bottom below..
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However Booking.com has a cancellation policy applicable on certain accommodations' booked. Find out here...
KASI DRIVE & TOURS (PTY) LTD -GROUP TRAVEL CANCELLATION POLICY.
In the event of a cancellation, the following cancellation fees will be imposed per group:
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Passengers cancelling within 2 weeks of the departure date will forfeit their deposit of 10% of the total charge
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Passengers cancelling within 1 week of the departure date will forfeit their deposit of 30% of the total charge
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For cancellations within 3 days of the departure date, 100% of the total charged deposit will be forfeited
WHY DO WE CHARGE SERVICE FEES?
Service fee charges are pre-booking charges for a segment of a trip (air, car, rail, hotel, etc.). The service fees don’t include a charge for research or planning a trip, it’s a charge for the logistics of booking. Service fee charges can include:
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Air ticketing, domestic
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Air ticketing, international
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Tour packages
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Consultation fees or Admin fees
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Transactional or processing fees
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Cancellation
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Exchanges
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Ancillary Services
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Refunds
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FIT Segments
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Changes or Amendments
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Special Coupons etc